Refund and Cancellation Policy

This Refund and Cancellation Policy ("Policy") applies to all subscription plans offered by Topseer Tech Private Limited ("Company", "we", "us", or "our") through 1Quest ("Platform") and governs the terms under which Users ("you" or "your") may cancel their subscriptions or request refunds.

By subscribing to any paid plan on the Platform, you acknowledge that you have read, understood, and agree to be bound by this Policy.

1. Subscription Plans and Billing

1.1. The Platform offers subscription-based access on monthly and quarterly billing cycles.

1.2. All prices displayed on the Platform are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST), unless stated otherwise.

1.3. Upon subscribing to a paid plan, you will be charged the applicable subscription fee for the selected billing cycle immediately at the time of purchase.

2. Auto-Renewal

2.1. All subscriptions are set to auto-renew at the end of each billing cycle (monthly or quarterly, as applicable) unless cancelled by you prior to the renewal date.

2.2. In accordance with the Reserve Bank of India's (RBI) framework on recurring payments, we will send you a pre-debit notification at least 24 hours before each auto-renewal charge, informing you of the amount to be debited and the date of debit.

2.3. You may disable auto-renewal at any time through your account settings on the Platform. Disabling auto-renewal will not affect your current billing cycle - your access will continue until the end of the period you have already paid for.

2.4. If a recurring payment fails due to insufficient funds, expired payment instrument, or any other reason, we may reattempt the charge and/or suspend your access until payment is successfully processed.

3. Cancellation

3.1. You may cancel your subscription at any time by navigating to the subscription management section in your account settings on the Platform.

3.2. Upon cancellation:

• Your subscription will not be renewed for the next billing cycle.
• You will continue to have access to the Platform and its paid features until the end of your current paid billing period.
• After the current billing period expires, your account will revert to an inactive/unpaid state, and access to paid features will be discontinued.

3.3. Cancellation requests must be initiated by you directly through the Platform. Requests made via email, phone, or any other channel may not be processed unless the Platform's self-service cancellation mechanism is unavailable, in which case you may write to us at help@1quest.app.

3.4. We reserve the right to cancel or suspend your subscription if you violate the Terms of Service of the Platform. In such cases, no refund will be issued.

4. Refund Policy

4.1. General Rule - No Refunds. All subscription payments are non-refundable. Once a subscription fee has been charged for a billing cycle (monthly or quarterly), no refund will be issued for that cycle, whether in full or on a pro-rata basis, including in cases where you choose to cancel before the end of the billing period.

4.2. Exceptions. Notwithstanding Clause 4.1, refunds may be considered at the sole discretion of the Company in the following limited circumstances:

• Duplicate or erroneous charges - If you have been charged more than once for the same billing cycle, or if an incorrect amount has been debited due to a technical or billing error.
• Non-delivery of service - If the Platform experiences prolonged and material downtime that renders the service substantially unusable during a significant portion of your billing cycle, and such failure is attributable to the Company.
• Unauthorised transactions - If a charge was processed without your authorisation and you report it to us within 7 (seven) days of the transaction date.

4.3. To request a refund under any of the above exceptions, you must write to us at help@1quest.app within 7 (seven) days of the transaction in question, providing your registered email address, transaction details, and a description of the issue.

4.4. Refund requests will be reviewed and resolved within 15 (fifteen) business days from the date of receipt of the request.

4.5. Approved refunds will be credited back to the original payment method used for the transaction. The actual timeline for the refund to reflect in your account may vary and may take an additional 5-10 business days.

4.6. Where a refund is issued, the Company will issue a GST credit note in accordance with the provisions of the Central Goods and Services Tax Act, 2017 and applicable rules thereunder.

5. Cooling-Off Period

As the Platform offers digital services that are accessible immediately upon subscription, no cooling-off period or automatic right of withdrawal applies once the service has been activated and accessed.

6. Plan Downgrades

If you switch from a quarterly plan to a monthly plan, or downgrade to a lower-tier plan (if applicable), the change will take effect at the start of the next billing cycle. You will continue to enjoy your current plan's features until the end of your existing paid period. No refunds or credits will be issued for the difference in plan value.

7. Modifications to This Policy

7.1. The Company reserves the right to modify or update this Policy at any time. Any changes will be communicated to you via email or through a notification on the Platform at least 15 (fifteen) days before the revised Policy takes effect.

7.2. Your continued use of the Platform after the revised Policy takes effect constitutes your acceptance of the updated terms.

8. Grievance Redressal

If you have any concerns, complaints, or disputes regarding billing, cancellations, or refunds, you may contact our Grievance Officer:

9. Governing Law and Jurisdiction

9.1. This Policy shall be governed by and construed in accordance with the laws of India.

9.2. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Delhi, India.

Contact Us

For any queries related to this Policy, please reach out to us at: